Payments taken immediately prior to the start of work can be accepted by cash or, with prior arrangement, bank deposit. Payments taken on days prior to the start of work can be accepted as Electronic Funds Transfers or through any other company-advertised means of payment. If you are paying via Electronic Funds Transfer, remittance advice must be confirmed with us. Failure to receive confirmed remittance advice or payment prior to works may result in cancellation of your service, forfeiture of the booking fee, and/or further charges dependent on costs and losses incurred by the company.

Unless agreed upon in writing or you are a trading account customer with pre-authorised payment terms, full payment for the total service fee is to be made just after the job is finished. At the discretion of the company, if full payment for services rendered is not received within 7 days of the completion date, we reserve the right to charge a $20 late payment fee. If the updated full payment is not received after 30 days, additional late payment fees may be charged at a rate of 10% per month for every 7 days that any amount remains outstanding.

The Customer agrees to fully indemnify the company for all legal, financial, and any other expenses/costs incurred by Us in connection with any demand, action, or other proceeding occurring from violation of the terms of this agreement. We reserve the right to report any non-payments, debts, or unauthorised chargebacks to collection/recovery agencies, credit agencies, banking institutions, or management agencies.

If for any reason you choose to reschedule your booking within 24 hours of the service booking and the non-refundable deposit has not been taken, we may choose to charge a rescheduling fee to rebook at the next available day/timeslot. If you choose to cancel on the same day as the service or when we have arrived at the premise, a cancellation fee of up to 70% of the total quote may be chargeable/invoiceable to you, at the discretion of the company.

The customer indemnifies us from all legal and financial proceedings if, at our discretion, we choose to cancel or continue completing services if we deem the conditions of the premise to be dangerous, unsafe, or not having reasonable access. Same-day service cancellation fees/charges as above will apply. Additionally, we may reschedule or cancel services at our discretion if the premise is not as described when quoted, in either condition or size or if unexpected circumstances occur beyond our control.

The Customer or Managing Agent agrees to allow us inspection and the chance of reasonable rectification of any work deemed not to meet the minimum standard of the Managing Agent. We will not be liable for any costs incurred by the Customer if we are not offered this opportunity before you engage a third party to conduct services as rectification work.

While we complete all works with the utmost care, we are not liable for the replacement/repair of any parts of the premise that are old, broken, subject to above-standard ‘wear & tear,’ excessively used, prone to accidental breakage/failure, perishable, or are considered to have short longevity. This additionally includes but is not limited to, colour change and texture change of surfaces we have cleaned with our standard range of cleaning products. We are not liable for any damage caused to any part of, or system within the premise that has been caused by the standard type of cleaning or the standard cleaning products we use to complete services unless prior notification of specific treatments was advised to us in writing. If specific cleaning is required in this instance, we will complete a reasonable service but hold no guarantee of our work as it falls outside of our standard procedures.

In the eventuality of damages that we agree to be responsible for, we will organize to complete it.

Thank you for providing the text. Here is the regenerated response with the 48-hour cancellation notice included:

"We understand that plans can change and sometimes it is necessary to cancel your booking. Please note that cancellation notices must be submitted at least 48 hours in advance of the scheduled appointment during working days, which are Monday to Friday from 8:00 AM until 4:00 PM. For example, if you have an appointment scheduled for Monday, you will need to cancel by Thursday before 8:00 AM. Any cancellations made after this time frame may result in a cancellation fee being charged.

If you need to cancel your booking, please do so at least 48 hours before the scheduled start time during working days. If you cancel your booking less than 48 hours before the scheduled start time, a cancellation fee of 70% of the total booking fee will be charged. We hope you understand that this is to compensate our cleaners who have set aside their time to accommodate your booking.

Thank you for your understanding and we look forward to providing you with our services.